Refund policy

We have a 14-day return policy for private customers, which means you have 14 days after receiving your item to request a return. There is no right of cancellation for corporate customers.

To be eligible for a full repayment, your item must be returned with its original packaging and in a substantially unchanged condition. You’ll also need the receipt or proof of purchase. If the goods are used and no longer in an unaltered state, deductions on the repayment can be made between 15 and 80%.

To start a return, please contact us at eiring@eiring.fi or by phone at +358 45 875 1116. Returns will need to be sent to the following address:
Ab Eiring Oy, Korkeavuorenkatu 15, 00130 Helsinki, Finland.

Please note that the return shipping is paid by the customer. If the goods disappear during the return transport or are damaged, the consumer is responsible for this and Eiring is entitled to refuse repayment. Items sent back to us without first requesting a return will not be accepted.

Damages, issues and complaints
Products should be checked immediately upon delivery. Please contact us immediately (+358 45 875 1116 or eiring@eiring.fi) if the item is defective, damaged or if you receive the wrong item. Please give your order number and the reason for the complaint. The process is quickened if pictures are provided of the defective product from all sides. Eiring will contact the manufacturer and, when the complaint has been accepted, exchange the product or give the money back. The customer has 2 years’ right of complaint.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or items acquired/completed specifically for a customer), and personal care goods. Unfortunately, we cannot accept returns on gift cards.

Unclaimed shipments
For a shipment that is not redeemed where the package goes back to Eiring, a fee of 20 € / 230 kr will be charged. When repeated attempts are made to deliver packages to customers, the fee is charged once for every unclaimed shipment.

Refunds
We will notify you once we’ve received and inspected your return. If approved, the money is paid through the payment method originally chosen by the customer. Please remember it can take some time for your bank or credit card company to process and post the refund.